Data Deletion Status
Use the confirmation code Meta gave you to check the status of a WhatsApp data deletion request raised against Smart Property Software Ltd.
When a WhatsApp Business customer asks Meta to delete the data Smart Property Software holds on their behalf, Meta forwards the request to us and gives the customer back a confirmation code in the form wh-xxxxxxxxxxxxxxxx. This page is where that code can be looked up.
Your code
No confirmation code was supplied in the URL. Meta will have given you the code at the moment you asked them to delete the data — re-open the deletion-status link they emailed or showed in Business Suite.
What deletion covers
On receipt of the request we mark the related WhatsApp Business connection as suspended and queue removal of WhatsApp-derived records (inbound messages, outbound messages, delivery statuses, and the encrypted access token) from active systems. Backups roll out of retention on their normal cycle and are not separately purged.
How long it takes
Suspension happens within minutes of Meta forwarding the request. Active-system purge runs on the next nightly retention sweep. We aim to confirm completion within thirty calendar days, matching UK GDPR expectations.
Questions
If you need confirmation in writing or have a question about a specific code, email [email protected] from the address linked to the WhatsApp Business Account and quote the code shown above.